Privacy Policy

Introduction

monet11 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all users ("you", "Player", "User") who access and use our online casino and sports betting platform at https://monet11.cam. This Privacy Policy ("Policy") sets out in full detail how we collect, use, store, share, and safeguard your personal information in connection with your use of our services.

This Policy applies to all personal data processed by monet11 in connection with the operation of the Platform, including data collected through the website, customer support communications, payment processing, and identity verification procedures. By accessing the monet11 Platform, creating an account, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

monet11 serves players across Malaysia, including in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam. Where applicable, we process your data in compliance with Malaysian data protection legislation and any additional obligations arising from our operating licences and regulatory frameworks.

Definitions

For the purposes of this Privacy Policy, the following definitions apply:

Data We Collect

monet11 collects personal data in the following categories, depending on your level of engagement with the Platform:

3.1 Registration and Account Data

• Full legal name as it appears on your government-issued identification document
• Date of birth (for age verification — you must be 21 or older to register)
• Residential address, including city and postcode
• Email address and contact telephone number
• Username and encrypted password

3.2 Identity Verification (KYC) Data

• Copy of government-issued photo identification (e.g., Malaysian MyKad or passport)
• Proof of residential address (e.g., utility bill or bank statement)
• Source of funds documentation, where required for compliance purposes

3.3 Financial and Transaction Data

• Deposit and withdrawal transaction records in Malaysian Ringgit (MYR)
• Payment method details, including e-wallet identifiers (Touch 'n Go eWallet, Boost, GrabPay) and bank account references (Maybank, CIMB, Public Bank, RHB, Hong Leong)
• Account balance and transaction history

3.4 Usage and Technical Data

• IP address, device type, operating system, and browser type
• Session duration, pages visited, and in-platform navigation data
• Game history, betting activity, and wagering records
• Log data and error reports for technical support purposes

3.5 Communications Data

• Records of correspondence with our customer support team via live chat, email, or WhatsApp
• Feedback, complaints, and dispute records
• Marketing communication preferences and consent records

How We Collect Your Data

monet11 collects personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, participate in a promotion, or contact our support team.
• Automatically: When you browse or use the Platform, we automatically collect certain technical and usage data via cookies, server logs, and similar tracking technologies.
• From third parties: We may receive identity verification data from licensed KYC and fraud-prevention service providers, and transaction data from our regulated payment partners (including DuitNow and FPX network operators).
• From public sources: In limited circumstances, we may cross-reference information from publicly available sources for fraud prevention or regulatory compliance purposes.

How We Use Your Personal Data

monet11 uses your personal data for the following purposes:

Legal Basis for Processing

monet11 processes your personal data on the following legal grounds:

• Contractual necessity: Processing is required to fulfil our obligations under our Terms & Conditions, including operating your account and processing payments.
• Legal obligation: Processing is required to comply with applicable laws, including anti-money laundering regulations, KYC obligations, and taxation requirements.
• Legitimate interests: Processing is necessary for monet11's legitimate business interests, such as fraud prevention, platform security, and service improvement, where these interests are not overridden by your fundamental rights.
• Consent: Where we rely on consent — such as for marketing communications — you may withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal.

Data Sharing & Disclosure

monet11 does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients only where strictly necessary and subject to appropriate data protection obligations:

• Payment service providers: Including DuitNow, FPX network operators, Touch 'n Go eWallet, Boost, GrabPay, and bank partners (Maybank, CIMB, Public Bank, RHB, Hong Leong) — solely for the purpose of processing your financial transactions.
• KYC and identity verification providers: Licensed third-party services used to verify your identity, age, and address as required by our regulatory obligations.
• Fraud prevention and risk management services: Providers who assist in detecting and preventing fraudulent activity and money laundering on the Platform.
• IT infrastructure and hosting providers: Service providers who support the technical operation of the Platform under strict data processing agreements.
• Regulatory and law enforcement authorities: Where we are legally obligated to disclose information, for example pursuant to a court order, regulatory investigation, or applicable reporting requirements under anti-money laundering legislation.
• Professional advisers: Including legal counsel, auditors, and compliance consultants, who are bound by confidentiality obligations.

All third parties with whom monet11 shares personal data are required to maintain appropriate security standards and to use your data only for the specified purpose.

Data Retention

monet11 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. In practice, this means:

• Active account data: Retained for the duration of your account and updated as necessary to keep it accurate.
• KYC and identity documents: Retained for a minimum period of five (5) years following account closure, as required by applicable anti-money laundering regulations.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction.
• Support communications: Retained for a period of two (2) years from the date of the communication, unless a longer retention period is required for an active dispute or legal proceeding.
• Marketing consent records: Retained until you withdraw consent and for a short reasonable period thereafter to confirm compliance.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our data disposal procedures.

Data Security

monet11 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive data at rest, including financial records and identity documents.
• Role-based access controls ensuring staff members can only access data relevant to their specific function.
• Two-factor authentication (2FA) options for player accounts to prevent unauthorised access.
• Regular security assessments and penetration testing of Platform infrastructure.
• Incident response procedures to detect, investigate, and manage data security incidents promptly.

While monet11 takes every reasonable precaution to safeguard your data, no internet transmission is entirely secure. We therefore encourage you to take personal responsibility for your account security — including choosing a strong unique password and not sharing your login credentials with any third party.

Cookies Policy

The monet11 Platform uses cookies and similar technologies to enhance your experience, maintain session security, and analyse how the Platform is used. We do not use third-party advertising cookies or behavioural tracking cookies.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the monet11 Platform. For most Malaysian players, cookies are enabled by default on modern browsers including Chrome, Safari, and Firefox.

Minors

The monet11 Platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in our KYC process and is conducted before any withdrawal is processed.

If monet11 discovers or has reasonable grounds to believe that personal data has been collected from a person under the age of 21, we will immediately suspend the relevant account, void any associated transactions and balances, and delete the data in accordance with applicable legal requirements. If you believe a minor has registered on our Platform, please notify us at [email protected] immediately.

Your Rights

As a data subject, you have the following rights in relation to the personal data that monet11 holds about you. These rights are subject to certain legal limitations and conditions:

To exercise any of these rights, please contact our Data Protection team at [email protected] with your request. We will respond within a reasonable timeframe and in any event within 30 calendar days. We may need to verify your identity before processing your request.

International Data Transfers

In the course of operating the monet11 Platform, your personal data may be transferred to and processed in countries outside of Malaysia. This may occur, for example, where monet11 uses cloud infrastructure providers or KYC service providers with data centres located in other jurisdictions.

Where such transfers occur, monet11 ensures that appropriate safeguards are in place to protect your personal data — including contractual data processing agreements that impose obligations on recipients equivalent to those under applicable data protection law. We do not transfer your data to jurisdictions that lack adequate data protection frameworks without implementing appropriate additional safeguards.

Amendments to This Policy

monet11 reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. Where changes are material, we will notify you by email or via a prominent notice on the Platform prior to the changes taking effect. The "Last updated" date at the top of this document will indicate the most recent revision.

Continued use of the monet11 Platform following notification of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to any update to this Policy, you should cease using the Platform and request account closure by contacting our support team.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way monet11 processes your personal data, please contact our Data Protection team through the following channels:

• Email: [email protected] — please include "Privacy Policy" or "Data Request" in your subject line for faster routing.
• Live Chat: Available 24 hours a day, 7 days a week, via the Live Chat feature on the Platform. Average response time: 3–5 minutes.
• Languages supported: English, Bahasa Melayu, and Mandarin.
• Availability: Our support team is available every day, including Malaysian public holidays such as Chinese New Year, Hari Raya Aidilfitri, Deepavali, and Hari Merdeka.